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Guest Service Representative
hace 2 meses
We are a dynamic and ambitious company based in Malaga City, Spain, specializing in real estate services. Our mission is to provide high return on investment assets to our clients remotely by purchasing, redesigning, and managing properties in prime locations.
Our core values are excellence and organization, with an agile approach and a young international team ready to face challenges, grow, and establish ourselves as leaders in the industry.
The Guest Service Representative is responsible for communicating with, welcoming, and assisting our guests during their stays, ensuring properties are ready for them. They will also be responsible for reporting to property managers and leaders and promoting our services.
Key Responsibilities- Guide guests using our communication tools (PMS and WhatsApp for Business).
- Welcome guests to our properties and assist them during their stay (check-in).
- Offer additional services to guests (guided tours, etc.).
- Attend phone calls and receive guests in our office.
- Communicate with the cleaning staff and maintenance.
- Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
- Be reactive, adaptive, and able to improvise while facing issues.
- Strong customer relationship capabilities.
- Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).
- Management responsibilities, with great career potential growth as a Property Manager.
- Experience as a receptionist in a hotel or AirBnB apartments is a plus.
- A Bachelor's degree in a relevant field is a plus.
- Location: Malaga Historic Center.
- Schedule: 5 days/week, 5-8 hours/day. Detailed schedule will be defined every month.
- Contract: Permanent employment contract or 6 months paid internship contract depending on the profile.
- Days off: 2 days per week.
- Salary: between 16.000€ and 20.000€ gross annually.
