Hotel Front Desk Associate

hace 3 semanas


Barcelona, Barcelona, España Accorhotel A tiempo completo

Job Title: Receptionist - Accorhotel

About the Role:

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Accorhotel. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.

Key Responsibilities:

  • Ensure a personalized and warm welcome to our guests
  • Manage online and phone reservations
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints
  • Liaise with our housekeeping staff to ensure all rooms are clean and tidy
  • Confirm group reservations and arrange personalized services for VIP customers
  • Upsell additional facilities and services when appropriate
  • Maintain updated records of bookings and payments

Requirements:

  • Fluent in English and Spanish
  • Any other languages like French will be a plus
  • Strong team spirit and interpersonal skills
  • Desire to grow in this sector and passion for meeting customers' needs

What We Offer:

  • Part of an international company
  • Development and career opportunities
  • Benefits according to the role
  • Accor discounts card

About Accorhotel:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.


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