Network Engineer
hace 2 días
We are seeking a highly skilled Networking Managed Services Engineer to join our team. As a key member of our IT infrastructure team, you will be responsible for providing managed services to clients to ensure their IT infrastructure and systems remain operational.
Key Responsibilities:- Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
- Identify, investigate, and analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
- Communicate with other teams and clients for extending support and execute changes with clear identification of risks and mitigation plans.
- Follow the shift handover process and escalate all tickets to seek the right focus from CoE and other teams, if needed.
- Moderate level of relevant managed services experience.
- Moderate level knowledge in ticketing tools preferably Service Now.
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work and work well in a pressurized environment.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
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