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Managed Services Professional
hace 2 meses
Make a meaningful impact with NTT DATA, a company renowned for its technical excellence and leading innovations. Our workplace values diversity and inclusion, providing a platform for growth, belonging, and thriving.
Your Day at NTT DATAThe Network Managed Services Engineer (L1) is an entry-level engineering role that involves providing proactive managed services to clients, ensuring their IT infrastructure and systems remain operational. This includes identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.
Key Responsibilities- Monitor client infrastructure and solutions to identify potential issues.
- Investigate first-line incidents, identify root causes, and implement approved requests.
- Provide telephonic or chat support to clients, execute approved maintenance activities, and follow handover procedures for shift changes.
- Report and escalate incidents as necessary, ensuring efficient and comprehensive resolutions.
- Proactively identify opportunities for work optimization, update knowledge articles, and contribute to project work as required.
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, adapting to changing circumstances.
- Ability to maintain a positive outlook, work well in a pressurized environment, and apply active listening techniques.
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