Network Engineer
hace 2 días
We are seeking a highly skilled Networking Managed Services Engineer to join our team at NTT DATA. As a key member of our team, you will be responsible for providing managed services to clients, ensuring their IT infrastructure and systems remain operational through proactive monitoring, incident identification, investigation, and resolution.
Key Responsibilities:- Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
- Identify, investigate, and analyze issues and errors, logging all incidents in a timely manner.
- Provide second-level support to incidents and requests, identifying root causes and communicating with other teams and clients as needed.
- Execute changes with clear identification of risks and mitigation plans, capturing all required information for immediate resolution.
- Follow shift handover processes, highlighting key tickets and upcoming critical tasks.
- Escalate tickets to seek focus from CoE and other teams, as needed.
- Moderate level of relevant managed services experience.
- Moderate level of knowledge in ticketing tools, preferably Service Now.
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, adapting to changing circumstances.
- Ability to maintain a positive outlook at work and work well in a pressurized environment.
- Bachelor's degree or equivalent qualification in IT/Computing.
- CCNP or equivalent certification.
- Certifications relevant to the services provided.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
We are also one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is part of NTT Group and headquartered in Tokyo.
We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
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