Group Booking Coordinator
hace 13 horas
Job Summary:
We are seeking a highly organized and detail-oriented Groups, Billing and Rooming Coordinator to join our pre-opening team at SLS Barcelona. As a key member of our sales team, you will be responsible for managing group bookings, handling billing processes, and coordinating room assignments.
Key Responsibilities:
- Coordinate all group reservations and serve as the main point of contact for group organizers, ensuring all requirements and preferences are met or exceeded.
- Manage room blocks and monitor group reservations to ensure accurate and timely updates.
- Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
- Prepare and process group billing, reviewing and verifying all charges.
- Charge any incidentals the group incurs in-house.
- Generate invoices and ensure timely distribution to clients, addressing any billing inquiries or discrepancies promptly.
- Provide exceptional customer service, addressing any concerns or issues promptly.
- Maintain organized records of group bookings, rooming lists, and billing information.
- Review invoices on a daily basis whilst the group is in-house and ensure that all PMs are closed on checkout of the group if no credit is applicable.
- Provide feedback and support to all departments as required.
Requirements:
- Degree in Hotel Management or related field.
- 2 years of experience in hospitality / luxury Events or Sales department.
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Fluent in Spanish and English.
About SLS:
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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