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Billing Operations Specialist
hace 2 meses
Job Title: Billing Operations Specialist
Job Type: Full-Time
Location: Philippines
MCI, a leading Business Process Outsourcing (BPO) company, is seeking a highly motivated and detail-oriented Billing Operations Specialist to join our team. As a Billing Operations Specialist, you will play a critical role in ensuring accurate and timely invoicing, resolving billing discrepancies, and optimizing billing procedures to enhance efficiency and accuracy.
Key Responsibilities:
- Generate and distribute accurate and timely invoices to customers based on contractual agreements, service usage, or product purchases.
- Monitor billing cycles, deadlines, and billing schedules to ensure compliance with customer requirements and internal policies.
- Analyze billing data, trends, and patterns to identify opportunities for process improvements, cost savings, and revenue enhancement.
- Conduct variance analysis and reconcile discrepancies between billing records, contracts, and financial reports.
- Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders, including customers, sales teams, and account managers.
- Address customer billing issues, resolve disputes, and ensure timely resolution of outstanding balances.
- Ensure accurate and timely recognition of revenue and accounts receivable in accordance with accounting principles and regulatory requirements.
- Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance and financial metrics.
- Identify opportunities to streamline billing processes, eliminate manual tasks, and automate billing workflows using billing software or ERP systems.
- Collaborate with cross-functional teams, including IT, finance, and operations, to implement system enhancements and process improvements.
- Ensure compliance with billing policies, procedures, and internal controls to mitigate risks and maintain data integrity.
- Assist with internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.
- Develop and maintain standard operating procedures (SOPs), training materials, and documentation related to billing processes and systems.
- Conduct training sessions for staff members on billing policies, procedures, and best practices.
Requirements:
- Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
- Proven experience in billing, accounts receivable, or related financial roles, with a strong understanding of billing processes and principles.
- Proficiency in billing software systems, ERP systems, and Microsoft Office Suite.
- Strong analytical and problem-solving skills, with the ability to interpret complex billing data and reconcile discrepancies.
- Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
- Detail-oriented with a focus on accuracy and compliance with billing regulations and policies.
- Ability to prioritize tasks, meet deadlines, and work effectively in a fast-paced environment.
About Mass Markets:
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Mass Markets assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
