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Norwegian Customer Engagement Specialist

hace 3 meses

Barcelona, Barcelona, España NewCo Communications A tiempo completo

We are on the lookout for outstanding individuals who can serve as the welcoming voice for our clients, ensuring they receive unparalleled support. At NewCo Communications, we take pride in exceeding expectations to create remarkable service experiences, and we invite you to be part of this journey.

If you are fluent in Norwegian, possess a passion for delivering exceptional customer service with a sales-driven approach, and genuinely enjoy building connections with people, this role is tailored for you. Join us in enjoying the advantages of our innovative hybrid working model.

Key Responsibilities

In this position, you will undergo a comprehensive training program lasting one week to prepare for sales and customer service support for a client in the healthcare sector.

As a Customer Engagement Specialist, your main duty will be to provide high-quality professional service and solutions with a strong emphasis on sales.

Your Responsibilities Include:

  • Communication: Initiate outbound calls to engage potential clients in subscribing to our offerings, while also managing inbound calls to reconnect with previous customers.
  • Administration: Assist clients by addressing inquiries regarding products, deliveries, and invoices, all while nurturing strong customer relationships.
  • Team Collaboration: Foster a positive work environment, encouraging motivation among colleagues and ensuring customers feel genuinely valued.
Candidate Profile

We are looking for someone who:

  • Is a native Norwegian speaker, both written and spoken, with a good command of English.
  • Has experience in providing sales and customer service over the phone.
  • Exhibits strong communication and interpersonal skills with a sales-oriented mindset to achieve targets.
  • Is proficient in using computer systems and familiar with various software applications.
  • Demonstrates responsibility, humility, and the ability to maintain a positive attitude in the face of change.
  • Is a team player, showcasing strong listening skills and a service-oriented approach to conflict resolution.
  • Can remain calm and effective under pressure, ensuring a seamless customer experience. A high school diploma or equivalent qualification is required.
  • Is flexible with working hours to accommodate the dynamic nature of customer needs.
What We Offer

Our Benefits Include:

  • A vibrant and diverse workplace that celebrates various cultures, promoting a fun and friendly atmosphere.
  • A hybrid working model.
  • Opportunities for internal advancement and career development.
  • Comprehensive training to equip you with the knowledge and skills necessary for success.
  • Exciting incentives and recognition programs to motivate you towards outstanding results.
  • A permanent position with a competitive salary for financial security.
  • Unlimited coffee and fresh fruit during office days to keep you energized.
  • Free online Spanish lessons outside of working hours for personal development.
  • Memorable team-building events that create lasting bonds.
  • Comprehensive mental health and well-being support through the Ifeel app.

If you resonate with these qualities and aspirations, we would be delighted to hear from you. Join our team and embark on an exciting career journey with a company that genuinely values every individual. We look forward to welcoming you and creating exceptional experiences together.