Technical Consultant
hace 4 días
We are seeking a highly skilled Technical Consultant to join our team and provide technical presales support for the HP Commercial portfolio of Print products, services, and solutions.
Key Responsibilities- Provide technical guidance and recommendations on HP Print offerings to internal and external stakeholders.
- Respond to and track technical questions from requestors, ensuring timely and accurate responses.
- Present the advantages of HP's Print products and solutions to customers and internal teams.
- Assist sales representatives in responding to customer requests, including RFIs, RFPs, and RFQs.
- Support sales opportunities with in-depth technical understanding of HP's offerings.
- Provide support on technical and environmental regulations.
- Deliver training sessions to other departments on Print products and solutions.
- Manage technical escalations and provide proactive technical updates to the sales community.
- Collaborate with technical resources as needed, within the Presales organization or Worldwide Divisional resources.
- Maintain a high level of service quality and total customer experience.
- Advanced proficiency in spoken and written Italian language and English.
- Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
- Current experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies.
- Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
- Self-motivated with the ability to operate with minimal tactical direction.
- Demonstrated motivation to seek knowledge and continuous learning.
The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country.
Potential evolution includes becoming a Team Lead, or Supervisor.
In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable.
Other moves to different departments, such as Technical Marketing, Product Management, IT, etc., within the company are also possible.
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