Concierge Assistant
hace 17 horas
We are seeking a highly skilled and courteous Concierge Assistant to join our team at Rosewood Villa Magna. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, ensuring seamless experiences for our discerning travelers.
Key Responsibilities- Provide personalized assistance to guests, responding to their requests and needs in a timely and efficient manner.
- Coordinate and arrange special requests, such as reservations, transportation, and activities, to exceed guest expectations.
- Collaborate with other departments to ensure seamless guest experiences, including room assignments, dining reservations, and spa treatments.
- Maintain accurate records of guest interactions, requests, and preferences to ensure personalized service.
- Stay up-to-date on hotel services, amenities, and local attractions to provide expert recommendations to guests.
- Fluent written and spoken Spanish and English.
- Proficiency in Microsoft Office, particularly Excel and Word.
- Knowledge of the ultra-luxury hotel industry and its standards.
Rosewood Villa Magna is a luxurious hotel located in the heart of Madrid, offering 154 elegantly appointed guestrooms and suites, distinctive dining experiences, and a world-class spa. As a member of our team, you will be part of a dynamic and dedicated group of professionals committed to delivering exceptional service and creating unforgettable experiences for our guests.
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