Assistant Manager

hace 2 días

Madrid, Madrid, España Sézane A tiempo completo
About Sézane

Sézane is a French fashion brand that has been innovating and putting people, creativity, quality, respect, and service at the heart of everything we do since our inception. We are looking for talented individuals who share our passion for retail and customer satisfaction.

Job Description

We are seeking an Assistant Manager to join our team in Madrid. As an Assistant Manager, you will be responsible for ensuring a unique customer experience within your boutique, animating the customer journey, and optimizing the quality of the service at each stage of the customer journey.

Key Responsibilities
  • Ensure a unique customer experience within your boutique
  • Animate the customer journey by relying on a team of ambassadors
  • Optimize the quality of the service at each stage of the customer journey
  • Convey information and promote personalization services to advisors and customers
  • Embody brand values and ensure omnichannel at all times
  • Customer knowledge
  • Manage customer satisfaction using various tools, implementing dedicated action plans
  • Develop customer loyalty and create new relationships
  • Explore the customer database (clienteling and management of dissatisfaction)
  • Recruit, retain, and follow up of all team members
  • Operational Marketing
  • Guarantee the performance of the address through animations or events
  • Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
  • Be a force of proposal on the creation of animations and events specific to the address as a place of life and sharing
  • Managing and developing your team
  • Lead and develop a team of sales advisors dedicated to the welcome, Operational Marketing, and Concierge departments
  • Manage your team by motivating them and creating a positive and harmonious work environment
  • Foster cooperation within the team and between team leaders
  • Integrate new employees
  • Supervise and increase the skills of your team through floor coaching, feedback, and annual performance interviews
  • Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers
Requirements
  • Passionate about retail
  • Excellent managerial skills
  • Favor efficiency and organization in an agile environment
  • Like leading teams: between 10 and 30 people
  • Autonomous person, with a sparkling and dynamic personality

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