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Customer Support Associate
hace 2 meses
Cledara is a fast-growing fintech company that offers a comprehensive SaaS purchasing, management, and compliance platform for businesses. We combine management tools for teams with a payments platform to deliver a solution for dynamic teams working in the subscription economy.
Our MissionWe help businesses in the UK and Europe become more successful users of SaaS by unifying and automating the whole SaaS journey in a business - discovery, purchase, management, and cancellation.
Job DescriptionWe are seeking a highly skilled Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for:
- Monitoring our customer support channels and responding to customer inquiries in a way that inspires trust and peace of mind
- Reviewing customer onboarding requests and completing data entry into our compliance systems
- Helping to develop guiding principles, processes, and tools for our customer-facing operations
- Building trusted advisor relationships with customers
- Identifying opportunities to improve our product through collecting and understanding feedback from customers
To be successful in this role, you will need:
- Excellent English language skills, both written and spoken
- Strong verbal and written communication skills
- A customer-first mindset and communication style that makes customers feel as though you are their passionate advocate in the business
- An inquisitive approach to life - you seek to understand what people are saying in-depth, rather than making assumptions
- You are comfortable with rapidly changing environments, organized and resourceful
- 1+ years of experience in a Customer Support role for a B2B start-up
- Ideally, you have worked with Customer Support tools such as Intercom or Zendesk
We offer a competitive salary, brand new Apple laptop, regular social events and company offsites, centrally-located offices, and a range of benefits including health insurance, fitness budget, and food budget.
We are a young tech company in a massive period of growth, and we are looking for someone who is eager to learn and grow with us. If you think your skills and experience match what we are looking for, please get in touch.
