Dx092 - Field Service Engineer F/M

hace 7 días

Barcelona, Barcelona, España Reconocida Empresa A tiempo completo

**About Us**

At Reconocida Empresa, we're a global leader in cancer diagnostics with a comprehensive portfolio from biopsy to diagnosis. Our mission is to advance cancer diagnostics and improve lives. We're committed to developing solutions that enable accurate diagnoses and turn anxiety into answers.

**Job Summary**

We're seeking a highly skilled **Field Service Engineer** to provide service and maintenance, troubleshooting, and commissioning of laboratory instruments in our portfolio. This includes network configuration and implementation of Digital Pathology equipment. The ideal candidate will have excellent communication skills, both verbal and written, and the ability to communicate across different levels internally and at customer sites.

**Key Responsibilities**

• Provide support to end users to maximize customer satisfaction and build the reputation of our products in the marketplace.

• Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time.

• On-site installation of pathological anatomy equipment.

• Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales/service administration and communication.

• Cooperate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations, and system builds.

• Deliver accurate reporting, handling, and timely submission of Salesforce reports, Expenses, Spares Stock management, and other service documentation.

**Requirements**

• Educated in Mechanical, Electronic, or Electronical Technology.

• Basic Knowledge of network configuration and TCP/IP networking components in a Windows environment.

• Proven ability to support electronic systems during the entire Product Life Cycle.

• Excellent communication skills, verbal and written, with the ability to communicate across different levels internally and at customer sites.

**What We Offer**

At Reconocida Empresa, we offer an attractive benefits package and the opportunity to work with a diverse, global team of talented people. If you're passionate about cancer diagnostics and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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