Drives Field Service Specialist

hace 1 día

Zaragoza, Zaragoza, España Oilandgas.Org A tiempo completo
Job Title: Drives Field Service Technician

At Oilandgas.Org, we are committed to delivering exceptional service to our customers. We are seeking a highly skilled Drives Field Service Technician to join our team.

About the Role

This is a challenging and rewarding role that requires a strong technical background in electrical engineering and experience in servicing and maintaining AC/DC drives. As a Drives Field Service Technician, you will be responsible for executing onsite service work, including commissioning, diagnostics, repairs, preventive maintenance, upgrades, and retrofits. You will also provide remote technical support to our customers.

Key Responsibilities
  • Execute onsite service work according to work instructions and in accordance with Oilandgas.Org processes, standards, and safety guidelines.
  • Provide remote technical support to customers using digital tools.
  • Deliver excellent customer service by meeting customers' needs while maintaining good relationships with customers.
  • Work with others to identify new service business opportunities and help convince clients to take the complete service portfolio.
  • Perform onsite service tasks like commissioning of equipment, diagnostics and repairs, preventive maintenance, upgrades, retrofits, etc.
  • Ensure that Health, Safety & Environment (HSE) practices are of high standard, and working to eliminate unsafe practices and incidents.
  • Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
  • Reporting work done (technical report, material used, timesheet, and travel expenses) in a timely manner and following up when needed.
  • Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
  • Making suggestions for product, quality, and customer service improvements, and discussing them with the team.
Requirements
  • Educational background in Electrical/Electronic engineering or Professional Module (FP2).
  • Deep knowledge of AC/DC drives technology is required.
  • Sound knowledge (more than 5 years of experience) of and hands-on experience in servicing, maintaining, commissioning, and repairing ABB or other brand Drives for different types of industries and applications.
  • Knowledge of industrial communications is highly appreciated.
  • Proven experience in technical remote support using Digital tools.
  • Results oriented, active listening, and empathy for interaction with customers.
  • Current car driving license (type B) valid in Spain as well as specific VISA/work permit for Spain.
  • Fluent in Spanish and good command of English, both written and spoken.
  • Proven leadership skills, with a collaborative, solutions-oriented approach, and strong communication skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Drives Field Service Technician looking for a new challenge, please submit your application.

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