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Content Management Specialist
hace 2 meses
We are seeking a highly skilled Content Management Specialist to join our team at Next-Link and support a major pharmaceutical company in managing their global content platform.
Main Responsibilities:- Content Management: Oversee the storage, approval, and distribution of promotional and medical content within the global content creation and utilization model.
- Platform Support: Provide technical assistance and support for Vault / Aprimo platforms, including user management, task management, and support ticket resolution.
- Data Management: Run service reports, follow up on metrics, and ensure data quality and integrity.
- Incident Management: Handle incidents related to the content approval process, organize and process data, and report on incident trends.
- User Onboarding: Verify user registration information, ensure accurate data entry, and follow proper procedures for onboarding new users.
- Data Remediation: Perform data remediation tasks within the platform to maintain data accuracy and consistency.
- Availability to work from Monday to Friday in US time zone.
- Fluent English. Strong communication and interpersonal skills.
- Certificate of Higher Education (Professional Formation) or Bachelor's Degree.
- Strong understanding of content management principles and practices.
- Familiarity with content creation and approval workflows.
- Experience with content management systems (Vault / Aprimo preferred).
- Excellent organizational and time management skills to ensure agile and good quality of task management.
- Familiar with databases and data entry.
- Proficiency in reporting.
- Effective verbal and written communication skills when providing assistance to employees or preparing reports.
- Prior experience in a company with high regulated environments.
- Knowledge of regulatory requirements and compliance standards (pharma preferred).
- Prior experience in software development.
- Prior experience with the ServiceNow ticketing tool and as an admin.
