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About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Airport Representative. As a key member of our airport team, you will play a vital part in delivering exceptional customer service and ensuring a seamless airport experience for our customers.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Team Collaboration: Work closely with internal and external stakeholders to deliver a high-quality customer experience, ensuring that our customers receive the best possible service.
  • Training and Development: Participate in comprehensive training programs to develop your skills and knowledge, ensuring that you are equipped to provide exceptional customer service and support.
  • Communication: Effectively communicate with customers, colleagues, and stakeholders, using digital systems and technology to ensure seamless communication and collaboration.
What We Offer
  • Competitive Salary: A competitive salary with annual pay review, recognizing your hard work and dedication.
  • Training and Development: Ongoing training and development opportunities, ensuring that you have the skills and knowledge to succeed in your role.
  • Benefits Package: A comprehensive benefits package, including 31 days holiday entitlement per annum, 2 days off per week, and discounts on flights and holidays.
  • Career Progression: Opportunities for career progression and development across Jet2holidays, recognizing your potential and ambition.
Requirements
  • Right to Work: Hold the full right to work documents for the country where this role is based.
  • Flexibility: Be flexible to work a range of hours, including early starts, late finishes, split shifts, and weekends.
  • Communication Skills: Possess excellent communication skills, with the ability to effectively communicate with customers, colleagues, and stakeholders.
  • Problem-Solving: Be able to solve problems and think on your feet, responding to customer queries and resolving issues in a timely and professional manner.