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Pharmaceutical Information Advisor
hace 2 meses
The Medical Communications division plays a crucial role in our comprehensive commercial services. This role is essential for establishing trust and enhancing connections with healthcare professionals, patients, and industry partners. The position provides top-tier services, which encompass call center operations for addressing product information inquiries, identifying and documenting adverse events, and engaging in medical writing.
This role is designed for remote work, ideally suited for candidates located in various European countries, and the candidate must possess legal eligibility to work within the European Union or the UK.
KEY RESPONSIBILITIES:
- Translate documents from English to the target language and vice versa, delivering these translations through both verbal and written communication.
- Manage and respond to inquiries regarding drug information from healthcare professionals and patients.
- Provide drug information through both verbal and written formats.
- Identify and document adverse events and product complaints during customer interactions, ensuring compliance with internal and regulatory standards.
- Utilize writing skills to create narratives for adverse events and product complaints as well as tailored responses to medical inquiries.
- Coordinate necessary processes for addressing quality-related complaints, collaborating with various departments as needed.
- Employ drug information expertise to critically assess medical literature for the development of information to be shared with healthcare professionals.
- Engage in various projects, including market research, system development, and sales training initiatives.
- Contribute to medical writing tasks.
- Participate in on-call responsibilities as assigned.
- Perform any additional duties as required.
JOB EXPECTATIONS:
- Customer Service: Enhance and maintain customer service standards associated with the Medical Communications Call Centre.
- Work Environment: Remote or European Hub Office.
- Work Hours: Availability for full-time work on a flexible schedule, including weekends and potential night shifts.
- Language Proficiency: Native-level proficiency in Czech and fluency in English is mandatory.
- Performance Metrics: Contribute to process improvements that positively affect the metrics related to the Medical Communications Call Centre.
- Travel Requirements: Minimal travel may be required, up to 10%.
QUALIFICATIONS:
- Education: Degree in Life Sciences or a related healthcare field.
- Experience: Strong clinical background with excellent verbal and written communication skills.
- Language Skills: C1 level in English is required, along with fluency in Czech.
- Proficient translation skills.
PREFERRED QUALIFICATIONS:
- Education: Advanced degrees such as Pharma D or MSc in Life Sciences or healthcare-related fields are preferred.
- Experience: Background in call centers, medical information, or the pharmaceutical industry, including medical writing experience.
- Language Skills: Fluency in additional European languages is advantageous.
- Technical Skills: Proficiency in Microsoft Office applications and familiarity with Medical Information Management Systems.
- Positive Attitude: Demonstrates a positive demeanor and a genuine interest in others.
- Communication Skills: Ability to articulate ideas clearly and foster an inclusive environment.
- Innovative Thinking: Capable of transforming creative ideas into effective solutions.
- Integrity: Maintains high ethical standards and professional integrity.
CORE VALUES:
- Patient Focus: Prioritize the best interests of patients.
- Client Commitment: Take ownership of client experiences and their outcomes.
- Accountability: Empowered to take action and responsible for results.
- Diversity and Inclusion: Foster an environment of respect and awareness.
- Talent Development: Invest in personal and others' growth.
- Collaboration: Work passionately with others to achieve common goals.
- Effective Communication: Promote transparent and timely dialogue.
- Continuous Innovation: Embrace creativity in all endeavors.
At EVERSANA, we are committed to diversity, equity, and inclusion, recognizing that our varied backgrounds and experiences enhance our ability to innovate and improve patient outcomes.
