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Technical Support Engineer
hace 2 meses
Job Summary
Empresa reconocida is seeking a highly skilled Senior Product Support Engineer to join our team in Madrid. As a member of our Customer Support team, your mission is to provide exceptional support to our broad customer base, including Fortune 100 companies, with best-in-industry quality and speed to achieve their business outcomes.
About the Role
- Communicate with our customers to understand how they utilize our software to solve their business challenges, and collaborate with different departments to deliver and improve our customers' experience with our company and products.
- Complete our comprehensive training program where you will learn about our products, customers, and company culture via classroom training, customer interactions, and hands-on experience helping customers get value from their systems.
- Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers as an internal instructor or job trainer.
- Grow your technical skillset by developing a solid foundation in the system, related software, and industry technologies.
- Track and reproduce product issues in an effort to determine root cause.
Requirements
- Bachelor's Degree, Master's Degree, or PhD in Engineering, Math, Computer Science, Natural Sciences, or related field.
- Several years of previous technical support experience in a software environment.
- Self-motivated individuals with a customer mindset and desire to help people.
- Enthusiasm for technical problem solving, with attention to detail and strong communication skills.
- Ability to learn and research in a dynamic and engaging environment.
- Fluent Spanish and English is mandatory; additional language skills (specifically German, Portuguese, or French) are a plus.
What We Offer
- Educational Assistance Program
- Volunteer Time-Off
- Charitable Donation Matching
- Fitness and Wellness Program
- Work/Life Balance
- Casual Business Attire
About Us
Empresa reconocida is a global leader in operational intelligence. We deliver an open enterprise infrastructure to connect sensor-based data, systems, and people. Our customers rely upon our system to safeguard data and deliver enterprise-wide visibility into operational, manufacturing, and business information.
