IT Architect

hace 1 semana

Barcelona, Barcelona, España Sandvik A tiempo completo
About the Role

Sandvik is seeking an experienced IT Architect to lead the development and implementation of our CRM strategy. As a key member of our IT team, you will be responsible for ensuring alignment between our CRM solution and business needs.

Key Responsibilities
  • Act as system owner of CRM to ensure high availability and efficiency
  • Understand business requirements and provide proposals for solutions with relevant stakeholders
  • Communicate and align with other architects to ensure solutions comply with higher-level architecture design
  • Maintain and monitor the system to ensure it runs properly as designed
  • Improve the solution based on enhancement requirements and analysis of performance
  • Work with the product owner on alignment of priority and plan of requirements
  • Collaborate with stakeholders on vendor management, including evaluation of proposals, quotations, and estimates
  • Drive the implementation of projects and changes in the CRM area
  • Act as IT project manager for the implementation of CRM-related solutions as needed
  • Collaborate with stakeholders on system integration
  • Manage the service performance and improve the functionalities of the CRM system
  • Ensure the service level agreement is in place for CRM and is fulfilled
  • Deliver service reports of CRM and improve the quality of the services
  • Collaborate with stakeholders to facilitate end-to-end business operational processes and service delivery processes
  • Manage the budget and cost of related delivery and support with stakeholders
  • Maintain the documents of solution design and knowledge of designated areas
  • Communicate with stakeholders regarding system performance
Requirements
  • Relevant degree and previous experience as an IT Architect
  • Strong business acumen and customer centricity
  • 5+ years of experience with CRM solutions
  • Knowledge of MS Dynamics 365 is necessary
  • Demonstrable experience in Dynamics CRM implementation and maintenance
  • Solid knowledge of business processes and technology in the CRM area
  • Agile methodologies experience
  • Fluent in English

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