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Training Operations Specialist
hace 2 meses
We are seeking a highly skilled Training Operations Specialist to join our team at Vueling Airlines Sa. As a key member of our training department, you will be responsible for managing our e-learning platform, ensuring that all crew members are properly trained and certified for line operations.
Key Responsibilities- Manage the e-learning platform, activating required courses for crew members following the Crew Training Programme.
- Assist crew members with queries and doubts related to e-learning training courses through Salesforce.
- Monitor and control the digital training record reporting platform, reviewing forms sent by instructors and ensuring completion.
- Support the continuous improvement of departmental processes, focusing on optimizing administrative procedures related to training management.
- Review and update the Operations Manual to ensure alignment with current administrative practices and propose enhancements as necessary.
- Schedule e-learning training courses for flight and cabin crew at the e-learning platform, including activation, control, and monitoring, as well as updating training records and expiration dates in AIMS.
- Communicate with crew members about their e-learning course status and deliver updated training expiration dates once courses are completed.
- Handle crew members' queries and doubts received through Salesforce, assigning and following up on e-learning cases.
- Activate and follow up on electronic reports issued by instructors from the electronic records platform (Gladtolink app).
- Maintain and update the Training section of the Operations Manual to reflect current administrative practices and compliance requirements.
- Desired administrative role with experience in scheduling, activation, monitoring, and updating records.
- Previous work experience in a regulated environment or regulatory compliance.
- High communication, resolution, and problem-solving skills.
- Ability to work independently and in groups.
- High motivation, proactivity, and initiative skills.
- High Excel knowledge, including macros (SQL desired).
- Language proficiency in Spanish (C1) and English (B2).
