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German Customer Service Representative

hace 2 meses

Barcelona, Barcelona, España Teleperformance A tiempo completo
{"h1": "Customer Service Representative - German Language", "p": "Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a strong understanding of German culture? We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - German Language.

Responsibilities:

* Provide frontline service to customers and route their calls to the appropriate department
* Ensure agreed KPIs are met
* Perform duties in a compliant manner in accordance with policies and procedures
* Develop and maintain a working knowledge of our products

Requirements:

* Native level of German
* Ability to speak and write English fluently
* Minimum of 2 years customer services experience, preferably in a similar industry
* Excellent customer focus and the ability to work to tight deadlines
* IT literate - Previous Salesforce.Com knowledge is an advantage
* Excellent time management & telephone etiquette
* Highly professional written and verbal communication skills
* Proactive can work with minimal supervision

Benefits:

* Full-time (9.00h to 18.00h) and part-time (13.30h to 18.00h) positions, Monday to Friday
* Permanent contract
* Salary for full-time : 20.555,97€ gross / year
* This is a Hybrid working model in Barcelona
* Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project)
* 1 week of initial training
* A permanent presence of coaches who will facilitate your personal and professional development
* Employment with the world's largest provider of contact center services
* Excellent work environment, great colleagues, social arrangements and personal development
* International business casual environment
* Competitive Benefits package

Join us in creating exceptional customer experiences

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