Technical Support Specialist
hace 5 días
Tillster, Inc. is seeking a highly skilled Technical Support Specialist to join our team in Madrid. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities- Provide technical support to customers via phone, email, and remote computer communications
- Troubleshoot issues with our Self Service kiosk, mobile application, and online products
- Diagnose root causes of problems and provide resolution
- Document all product-related incidents accurately and completely using Salesforce CRM
- Review escalated incident reports and identify recurring problems
- Communicate and collaborate with internal teams to expedite resolution to customer-reported product issues
- Participate in product training and knowledge sharing among technical support team members
- Contribute to building and updating a Knowledge Base
- 2-3+ years' experience providing technical support
- Strong technical, technological, and analytical skills
- Thorough knowledge of Microsoft Windows Platform, Microsoft Office, and Network communication
- Experience troubleshooting Windows OS, Apple iOS, and Android apps
- Advanced troubleshooting and resolution skills in Internet technologies, TCP/IP networking, and database management
- Highly self-disciplined, self-motivated, and organized with ability to work independently
- Point of Sale (POS) interface, configuration management, and support experience
- Proficiency in English and Spanish
- Hands-on experience with ticketing platforms such as Salesforce and JIRA
- A+/Network+ Certifications
- Health insurance: Tillster pays the premium for employee private health insurance
- Holidays: local/municipal holidays in accordance with applicable Spain Labour laws
- Vacation: Based on Spain Labor Laws
- Education, Learning & Development: We offer Udemy Learning courses and ongoing learning and development opportunities
Tillster, Inc. is a leading provider of innovative technology solutions for the retail and hospitality industries. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
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