Risk Specialist

hace 2 días

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Title: Risk Specialist - Greek Language

Teleperformance Spain is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.

Key Responsibilities:
  • Verify all required details have been submitted with the application for processing.
  • Examine and validate the identity of the merchant to ensure the information submitted is valid.
  • Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
  • Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
  • Investigate and compare the items sold on the merchant's website to information provided on the Product description, merchant industry, and charges.
Requirements:
  • Native level of Greek.
  • Fluent in English (C1 or higher).
  • Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
  • Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
  • Capacity for showing empathy, remembering there is a person behind the business and not being overly harsh in your assessments.
Desired Qualifications:
  • Experience with payments, risk, compliance, or the financial industry.
  • Previous background in a role supporting users at a technology company.
  • Well-versed in an investigative role involving decision-making.
What We Offer:
  • Full-time (39 hours/week).
  • Continuous training and development program.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.

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