Partner Support Manager

hace 1 mes

Barcelona, Barcelona, España WomenTech Network A tiempo completo

Job Summary:

We are seeking a highly skilled Partner Support Manager to join our team. As a key member of our organization, you will be responsible for managing relationships with our resellers, providing ongoing support, training, and resources to help them succeed.

Key Responsibilities:

  • Manage relationships with resellers to ensure their success and growth.
  • Provide ongoing support, training, and resources to resellers to help them improve customer outcomes.
  • Analyze reseller performance and provide actionable insights to help them improve.
  • Build and maintain strong relationships with key customers through the reseller.
  • Act as a point of escalation for customer issues that resellers are unable to resolve independently.
  • Regularly check in with customers (through the reseller) to ensure satisfaction and address any concerns.
  • Assist resellers in communicating the value of the product or service to ensure customer retention and expansion.
  • Share insights and actionable recommendations with resellers to improve customer outcomes.
  • Track customer success metrics (product usage, renewal rates, customer satisfaction) and provide reports to resellers.

Requirements:

  • Proven sales and client service track record, ideally in a tech or ad-tech-related field in client-facing role.
  • Business acumen to handle a multitasking environment where prioritization is key.
  • Strong knowledge of all core MS Office applications.
  • Passion for new media, internet trends, and continual learning.
  • Ability to work and deliver strong results in a dynamic environment.
  • Strong interpersonal, negotiation, and persuasive skills across all levels.
  • Ability to act as a consultant and be reactive in front of any potential situations.
  • Analytical skills and attention to details to explore product performances and explain any recommendation made.
  • Business fluent in English - both spoken and written.

About Us:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry-leading Commerce Media Platform.

Why Join Us:

We take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional, and financial well-being, their interests, and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact.

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