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Digital Transformation Director
hace 2 meses
We are seeking a seasoned IT professional to lead our digital transformation efforts as the Director of Digital Innovation. This senior leadership role will oversee the development and implementation of our IT strategy, focusing on digital product management, CRM, customer service, digital marketing, innovation, website management, DevOps, and governance.
Key Responsibilities- Develop and Implement IT Strategy: Collaborate with cross-functional teams to develop and implement a comprehensive IT strategy that aligns with our business goals and objectives.
- Manage Digital Product Lifecycle: Oversee the entire lifecycle of digital products, ensuring they meet the needs of our healthcare and life sciences customers.
- Lead Cross-Functional Teams: Lead teams to deliver digital solutions that enhance patient outcomes, optimize operations, and improve service delivery.
- Define IT Architecture: Define and oversee the IT architecture to ensure robust, scalable, and secure digital platform environments.
- Manage IT Operations: Manage IT operations to ensure the reliability, scalability, maintenance, and performance of platforms and applications.
- Implement DevOps Practices: Implement DevOps practices to streamline development, deployment, and continuous improvement.
- Ensure Compliance: Ensure digital solutions comply with regulations, data privacy standards, and governance policies.
- Collaborate with Security Teams: Collaborate with security and governance teams to protect data and uphold secure, compliant digital environments.
- Optimize CRM Systems: Optimize CRM systems for personalized healthcare professional engagement.
- Lead Customer Service Technology Initiatives: Lead customer service technology initiatives to enhance service and scalability.
- Manage Marketing Automation and Personalization Platforms: Manage marketing automation and personalization platforms to optimize digital performance and ensure compliance.
- Foster Stakeholder Relationships: Foster and maintain strong relationships with internal and external stakeholders, business partners, and customers.
- Manage Budgets: Manage both capital and operational budgets for digital, commercial, and IT operations initiatives, ensuring resource efficiency.
- Mentor and Develop Teams: Mentor and develop a team of IT managers, fostering innovation and collaboration.
- Bachelor's Degree in IT or Computer Science: A bachelor's degree in IT or computer science, with an advanced degree in health informatics preferred.
- IT Product Management Experience: Proficiency in IT product management, IT operations, and DevOps within healthcare and life sciences.
- Expertise in IT Governance: Expertise in IT governance, CRM, Salesforce, and Veeva preferred.
- Strong Leadership and Communication Skills: Strong leadership and communication skills with a track record in digital transformation.
- Excellent Problem-Solving and Decision-Making Skills: Excellent communication, problem-solving, and decision-making skills.
- Strategic Vision and Leadership: Strong strategic vision, leadership, analytical, and operational excellence skills.
