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{"h1": "Technical Leadership Role at Canonical", "p": "We are seeking a highly skilled Technical Leadership Role to join our Support team at Canonical. As a Technical Leadership Role, you will be responsible for managing a professional support team, including skills development and performance management. You will also be responsible for operational control, shift scheduling, and accountability for key performance indicators (KPIs).", "ul": [{"li": "Manage a team of technical experts to provide world-class support to customers on Ubuntu Server, Ubuntu Desktop, and public cloud."}, {"li": "Develop and implement processes to ensure timely and effective resolution of customer cases."}, {"li": "Collaborate with the leadership team to drive growth and transformation initiatives."}, {"li": "Hire, develop, and train support team members to match business requirements."}], "h2": "Requirements", "p": "To be successful in this role, you will need to have extensive CLI experience with Linux at a technical level, leadership experience, and preferably team management experience. You will also need to have confidence under pressure, with a proven track record of high customer focus.", "ul": [{"li": "Extensive CLI experience with Linux at a technical level."}, {"li": "Leadership experience, and preferably team management experience."}, {"li": "Confidence under pressure, with a proven track record of high customer focus."}], "h2": "What We Offer", "p": "At Canonical, we offer a competitive salary, 100% work-from-home, learning and development opportunities, and recognition rewards. We are proud to foster a workplace free from discrimination and diversity of experience, perspectives, and background create a better work environment and better products.", "p": "If you are a motivated and experienced Technical Leadership Role looking for a new challenge, please apply today"}

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