Field Service Technician

hace 4 días

Madrid, Madrid, España Abb Schweiz Ag A tiempo completo
About the Role

At Abb Schweiz Ag, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Job Summary

We are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for executing onsite service work, commissioning, diagnostics, repairs, preventive maintenance, upgrades, and retrofits, as well as remote technical support according to work instructions and in accordance with Abb processes, standards, and safety guidelines.

Key Responsibilities
  • Perform onsite service tasks such as commissioning of equipment, diagnostics, and repairs, preventive maintenance, upgrades, retrofits, etc.
  • Ensure that Health, Safety & Environment (HSE) practices are of high standard, and work to eliminate unsafe practices and incidents.
  • Create and maintain strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
  • Report work done (technical report, material used, timesheet, and travel expenses) in a timely manner and follow up when needed.
  • Identify potential equipment failures and take corrective actions, troubleshoot complex equipment failures, and make recommendations to avoid the problem in the future.
  • Make suggestions for product, quality, and customer service improvements, and discuss them with the team.
Requirements
  • Electrical/Electronic engineering degree or Professional Module (FP2).
  • Deep knowledge of AC/DC drives technology is required.
  • Sound knowledge (more than 5 years of experience) of and hands-on experience in servicing, maintaining, commissioning, and repairing ABB or other brand Drives for different types of industries and applications.
  • Knowledge of industrial communications is highly appreciated.
  • Proven experience in technical remote support using Digital tools.
  • Results-oriented, active listening, and empathy for interaction with customers.
  • Current car driving license (type B) valid in Spain as well as specific VISA/work permit for Spain.
  • Fluent in Spanish and good command of English, both written and spoken.
  • Proven leadership skills, with a collaborative, solutions-oriented approach, and strong communication skills.
What's in it for you?
  • Get exposed to cutting-edge technology in Motion and have a visible impact on the future.
  • Play a part in anticipating, sensing, and responding to technology trends.
  • Help customers in driving efficiency and sustainability, making a strong impact.

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