Technical Consultant
hace 1 semana
As a key member of the SWIFT team, you will play a crucial role in delivering technical and business consulting services to our customers. In this dynamic and challenging position, you will work closely with cross-functional teams to ensure client needs are met and exceeded.
Care Services DeliveryKey responsibilities include:
- Coordinating care services delivery as outlined in the Advanced Support and Care Services Catalogue
- Delivering technical assistance aligned with care deliverables
- Assisting clients with product upgrades, patches, and new releases
- Documenting and resolving technical problems, escalating to higher support tiers when necessary
- Providing technical installation and assistance
- Implementing change and transferring knowledge
- Providing operational support during special events and time periods
You will be responsible for:
- Organizing product and feature demonstrations for customers
- Onboarding and training new users
- Leading the implementation of SWIFT products, ensuring seamless integration with clients' existing systems
- Configuring and customizing SWIFT solutions to meet specific client requirements
- Aiding in product design and development
Your key objectives will include:
- Collaborating with clients to understand their technical requirements and business needs
- Providing expert advice and technical solutions tailored to clients' specifications
- Conducting regular meetings and updates with clients to ensure project alignment and satisfaction
- Developing and maintaining a high-level view of the customer lifecycle to expand customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction
You will be responsible for:
- Developing and delivering training sessions to clients on the use and maintenance of SWIFT products
- Creating comprehensive documentation, including user manuals, technical guides, and FAQs
- Ensuring all technical documentation is up-to-date and accessible to clients and team members
You will work closely with:
- Cross-functional teams, including sales, marketing, and product development
- Stakeholders to provide updates on project progress, risks, and issues
Your key objectives will include:
- Staying current with industry trends and advancements in SWIFT products and technologies
- Recommending improvements and optimizations to enhance product performance and client satisfaction
- Participating in improving SWIFT products, bringing back customer feedback about product and processes
You will be responsible for:
- Ensuring all solutions comply with industry standards, regulations, and best practices
- Implementing security measures to protect client data and ensure product integrity
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