Technical Consultant

hace 1 semana


Zaragoza, Zaragoza, España Swift A tiempo completo
About the Role

As a key member of the SWIFT team, you will play a crucial role in delivering technical and business consulting services to our customers. In this dynamic and challenging position, you will work closely with cross-functional teams to ensure client needs are met and exceeded.

Care Services Delivery

Key responsibilities include:

  • Coordinating care services delivery as outlined in the Advanced Support and Care Services Catalogue
  • Delivering technical assistance aligned with care deliverables
  • Assisting clients with product upgrades, patches, and new releases
  • Documenting and resolving technical problems, escalating to higher support tiers when necessary
  • Providing technical installation and assistance
  • Implementing change and transferring knowledge
  • Providing operational support during special events and time periods
Product Implementation

You will be responsible for:

  • Organizing product and feature demonstrations for customers
  • Onboarding and training new users
  • Leading the implementation of SWIFT products, ensuring seamless integration with clients' existing systems
  • Configuring and customizing SWIFT solutions to meet specific client requirements
  • Aiding in product design and development
Client Engagement

Your key objectives will include:

  • Collaborating with clients to understand their technical requirements and business needs
  • Providing expert advice and technical solutions tailored to clients' specifications
  • Conducting regular meetings and updates with clients to ensure project alignment and satisfaction
  • Developing and maintaining a high-level view of the customer lifecycle to expand customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction
Training and Documentation

You will be responsible for:

  • Developing and delivering training sessions to clients on the use and maintenance of SWIFT products
  • Creating comprehensive documentation, including user manuals, technical guides, and FAQs
  • Ensuring all technical documentation is up-to-date and accessible to clients and team members
Collaboration and Communication

You will work closely with:

  • Cross-functional teams, including sales, marketing, and product development
  • Stakeholders to provide updates on project progress, risks, and issues
Innovation and Improvement

Your key objectives will include:

  • Staying current with industry trends and advancements in SWIFT products and technologies
  • Recommending improvements and optimizations to enhance product performance and client satisfaction
  • Participating in improving SWIFT products, bringing back customer feedback about product and processes
Compliance and Security

You will be responsible for:

  • Ensuring all solutions comply with industry standards, regulations, and best practices
  • Implementing security measures to protect client data and ensure product integrity

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