AWS Technical Consultant

hace 5 días


Zaragoza, Zaragoza, España Amazon A tiempo completo
Technical Consultant

As a Technical Consultant at Amazon, you will play a key role in helping our Enterprise Support customers succeed with AWS services. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, and risk management.

Key Responsibilities:
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS service or CloudComplete analysis and present periodic reviews of operational performance to customer
  • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
  • Foster trusting relationships with customers, understanding their business needs and technical challenges
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
  • Work directly with AWS global engineering and service teams to resolve customer issues

We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more.

Qualifications:
  • 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
  • Strong customer focus and bias for action; and ability to work with remote teams
  • Candidates must have business communication skills in Korean

PREFERRED QUALIFICATIONS:

  • Experience with AWS services and/or other cloud offerings
  • External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences
  • Experience in a tech support or customer escalation role
  • Ability to manage multiple tasks and projects in a fast-moving environment
  • Business communication skill in English

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