Logistics Manager
hace 1 día
We are seeking a highly skilled Last Mile Delivery Operations Manager to join our team at Zooplus. As a key member of our Delivery Experience/Last Mile Team, you will be responsible for ensuring our customers across Europe receive their orders in accordance with our high-quality standards and lead times.
Key Responsibilities:- Act as an advocate for our customers, supporting the local market and EU-wide Operations Team in the management of last mile delivery.
- Set customer expectations and benchmarks per market, evaluating market developments and services.
- Coordinate projects aimed at creating an amazing customer delivery experience, in accordance with our business principles.
- Monitor the development of customer satisfaction and set the right priorities and strategies per market.
- Coordinate continuous improvement projects in close collaboration with logistics, Sales, Marketing, and Customer Care.
- Graduate degree or equivalent in a relevant discipline.
- Sound experience in logistics services.
- Previous experience working in a highly customer-oriented and challenging logistics-based business.
- Broad knowledge about methods for identifying customer requirements.
- Demonstrated ability to manage projects.
- High analytical competence and advanced IT skills including MS Excel.
- Profound knowledge of the Spanish Last Mile market and logistics.
- Problem-solving, self-driven, and result-oriented way of working.
- Excellent written and verbal communication skills in Spanish and English.
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