Client Experience and Enablement Manager
hace 4 semanas
We are seeking a highly skilled Client Experience and Enablement Manager to join our team at Launchmetrics. As a key member of our organization, you will be responsible for creating and managing enablement content, strategy, and communication to deliver exceptional client experiences.
Key Responsibilities- Work closely with the Chief Customer Officer to develop and maintain an educational curriculum for Customer Success and Professional Services.
- Design and deliver Customer Success enablement programs based on Launchmetrics' processes and playbooks.
- Develop and maintain internal and external documentation, including articles, recorded webinars, and self-paced training videos.
- Collaborate with business teams to collect best practices, prospect and customer stories, and learnings to continuously curate the knowledge base.
- Create a certification system for onboarding milestones and ongoing enablement training.
- Build a strategy around enablement by analyzing the success or failure of content and iterating on program formats.
- Own new feature enablement roll-out, including developing content, enablement calendar, and all internal communication.
- Repurpose internal content to develop Help Center materials and client-friendly communication to improve customer experience.
- Coordinate feature release dates with Product and Tech to ensure clients are minimally affected.
- Assist with managing the User Advisory Board to conduct customer requirement discovery workshops.
- Bachelor's degree or equivalent experience in business, communications, or a related field.
- Native English Speaker or equivalent fluency.
- 1-3 years experience in a similar role, ideally with training, webinars, and product documentation.
- Superior communication skills and demonstrated ability to communicate/present effectively.
- Strong empathy for customers.
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Client Experience and Enablement Manager
hace 4 semanas
Burgos, Burgos, España Launchmetrics A tiempo completoAbout the RoleThe Client Experience and Enablement Manager will be responsible for creating and managing enablement content, strategy, and communication to create and facilitate the ideal client experience. We are open to candidates located in various regions.Key ResponsibilitiesInternal EnablementCollaborate with the Chief Customer Officer to maintain an...
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Client Experience and Enablement Manager
hace 4 semanas
Burgos, Burgos, España Launchmetrics A tiempo completoAbout the RoleThe Client Experience and Enablement Manager will be responsible for creating and managing enablement content, strategy, and communication to create and facilitate the ideal client experience. We are open to candidates located in various regions.Key ResponsibilitiesInternal EnablementCollaborate with the Chief Customer Officer to maintain an...
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Client Experience and Enablement Manager
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Burgos, Burgos, España Launchmetrics A tiempo completoAbout the RoleThe Client Experience and Enablement Manager will be responsible for creating and managing enablement content, strategy, and communication to create and facilitate the ideal client experience. We are open to candidates located in various regions.Key ResponsibilitiesWork alongside the Chief Customer Officer to maintain an educational curriculum...
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Project Manager Construction
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