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Client Support Specialist
hace 3 meses
Are you passionate about the sports fashion sector? Do you thrive on challenges and enjoy assisting others? If you possess native-level proficiency in German, this could be an exceptional career opportunity for you.
Babel Profiles is a renowned multinational brand in the sports industry, known for its innovative clothing and equipment tailored for both elite athletes and sports enthusiasts. We are currently seeking a Client Support Specialist with a vibrant and enthusiastic demeanor to become part of our team. In collaboration with our energetic and youthful workforce, you will ensure an outstanding experience for customers across the EMEA region.
Key Languages Required:
- Native or fluent German
- Full professional proficiency in English
Main Responsibilities Include:
- Providing top-tier consumer support by addressing inquiries and resolving issues related to orders and services through various communication channels.
- Entering and maintaining consumer data at the local market level within the CRM system.
- Handling cases and e-commerce inquiries utilizing the provided software tools.
Essential Skills and Experience:
- Ability to work from a designated location.
- Genuine enjoyment in assisting and caring for others.
- Familiarity with social media platforms is highly regarded.
- A collaborative team player who can also work autonomously.
- Attentive, empathetic, adaptable, and proactive.
- Strong communication abilities.
- A passion for sports.
- A willingness to learn and grow.
What We Offer:
- Employee discounts on our products.
- Comprehensive private health insurance.
- Meal vouchers.
- Access to a gym at the office along with laundry services.
- A modern and engaging work environment.
- Opportunity to join an international company recognized as a premium sports performance brand.
- Subscription to premium meditation services.
- Complimentary sessions with a physiotherapist.
Our Recruitment Process:
- Step 1: Initial interview with our recruiter to learn more about you.
- Step 2: Interview with the hiring manager and team leader.
