Dutch Speaking Banking Support Specialist

hace 5 días


Madrid, Madrid, España Job Squad A tiempo completo

About the Role

We are seeking a highly skilled and experienced Dutch Speaking Customer Experience Specialist to join our team at Job Squad. As a key member of our support team, you will be responsible for providing expert support to users of our online banking app, ensuring they have a seamless and efficient experience.

Key Responsibilities

  • Support Dutch users of our online banking app, primarily through chat
  • Help customers set up accounts, resolve transaction issues, and identify and escalate fraud cases
  • Ensure overall satisfaction and play a key role in onboarding new clients
  • Improve internal processes and contribute to the growth and success of our company

Requirements

To be successful in this role, you will need to be a native Dutch speaker with at least a bachelor's degree (or equivalent) and experience in customer-facing roles. You will be part of a vibrant, supportive team in a rapidly expanding company.

What We Offer

  • Competitive salary: from 1,600 EUR - 1,800 EUR per month
  • Paid breakfast and lunch
  • Health insurance
  • Spanish and mindfulness classes
  • Fitness boot camps
  • Social activities like Friday evening drinks
  • 39 hours/week, Monday to Friday during regular office hours
  • Ample opportunities for advancement and career growth


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