Dutch Speaking Banking Support Specialist
hace 5 días
About the Role
We are seeking a highly skilled and experienced Dutch Speaking Customer Experience Specialist to join our team at Job Squad. As a key member of our support team, you will be responsible for providing expert support to users of our online banking app, ensuring they have a seamless and efficient experience.
Key Responsibilities
- Support Dutch users of our online banking app, primarily through chat
- Help customers set up accounts, resolve transaction issues, and identify and escalate fraud cases
- Ensure overall satisfaction and play a key role in onboarding new clients
- Improve internal processes and contribute to the growth and success of our company
Requirements
To be successful in this role, you will need to be a native Dutch speaker with at least a bachelor's degree (or equivalent) and experience in customer-facing roles. You will be part of a vibrant, supportive team in a rapidly expanding company.
What We Offer
- Competitive salary: from 1,600 EUR - 1,800 EUR per month
- Paid breakfast and lunch
- Health insurance
- Spanish and mindfulness classes
- Fitness boot camps
- Social activities like Friday evening drinks
- 39 hours/week, Monday to Friday during regular office hours
- Ample opportunities for advancement and career growth
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