User Support Specialist
hace 4 semanas
European Satellite Services Provider (ESSP) is seeking a highly skilled User Support Engineer to join our team. As a User Support Engineer, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues they may encounter.
Key Responsibilities:- Manage user registrations and provide timely responses to customer inquiries and trouble tickets.
- Maintain and update helpdesk documentation and procedures to ensure accuracy and effectiveness.
- Contribute to the development and maintenance of user support processes and policies.
- Collaborate with the front desk team to provide 24/7 support services.
- Monitor and report on helpdesk activity and performance metrics.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent problem-solving and analytical skills.
- Experience with ticketing tools and helpdesk software.
- Basic knowledge of web layout design and administration.
- Fluency in English (C1) and Spanish (desirable).
- Engineering degree or equivalent.
- At least 1 year of experience in the satellite navigation domain or relevant application market segment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible working hours and telecommuting options.
- Health insurance, life insurance, and saving plan.
- Tickets restaurant and sustainable mobility package.
- 29 days of paid leave per year.
ESSP is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.
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