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AWS Enterprise Support Specialist
hace 2 meses
We are seeking a highly skilled Technical Account Manager to join our Korea Enterprise Support team at Amazon Web Services (AWS). As a TAM, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.
Key Responsibilities- Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
- 7+ years of experience in IT system architecture, implementation, operations, and consulting, with a focus on distributed applications.
- Experience working for enterprise IT companies or with mission-critical enterprise business customers.
- Experience with operating and troubleshooting in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
- Fluent in both English and Korean.
The Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and helps customers of all industries and sizes gain the best value and service from AWS.
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