Group, M&E Trainee

hace 2 semanas


Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo

Job Summary

The Group, M&E Trainee supports the strategic plans and objectives of the Cluster M&E Department. This role is responsible for ensuring all enquiries are answered to the highest standards, delivering quality results, and acting as an ambassador for the brand.

Key Responsibilities

  • Ensure all enquiries are answered within the agreed time frame, delivering exceptional client and guest experiences.
  • Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
  • Support and deliver on the strategies and objectives of the meetings & events department, taking ownership for assigned areas of responsibility.
  • Develop and build own skills, knowledge, and experience within the meetings & events department, aligning with the culture of growth, development, and performance expected by the company.
  • Provide detailed communication lines between the Hotel team, General Managers, Sales, and Revenue Centre for enquiry transition and escalation.
  • Build and maintain effective working relationships, communicating with key stakeholders while promoting the company culture and values.
  • Ensure adherence to all legislation, performing follow-up as required.

Requirements

  • Being enrolled in a school/university program.
  • Being eligible to sign an internship agreement with a school/university.
  • Fluent in German and English.

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