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We are seeking a highly motivated and detail-oriented Group, M&E Trainee to join our team at Radisson Hotel Group, Madrid Office. As a Group, M&E Trainee, you will play a key role in supporting the strategic plans and objectives of the Cluster M&E Department.
Key Responsibilities- Client and Guest Experience
- Ensure all client enquiries are answered to the highest standards, meeting the agreed time frames and company standards.
- Complete the enquiry process through to signed contract stage, utilizing RHG tools to maximize conversion and sales opportunities.
- Collaborate with colleagues to deliver exceptional client and guest satisfaction, providing a positive and responsive approach to enquiries and problem resolution.
- Establish and maintain effective working relationships with key stakeholders, promoting the company culture and values.
- Support and deliver on the strategies and objectives of the meetings & events department, taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge, and experience within the meetings & events department, aligning with the company culture of growth, development, and performance.
- Ensure adherence to all legislation, performing follow-up as required, and documenting activities for internal and external audit.
- Enrollment in a school or university program.
- Eligibility to sign an internship agreement with a school or university.
- Fluency in German and English.
