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Data Center Technician

hace 2 meses

Madrid, Madrid, España Microsoft A tiempo completo

Job Summary

We are seeking a highly skilled Data Center Technician to join our team at Microsoft. As a Data Center Technician, you will play a critical role in staging, setting up, and performing hardware deployments in our data centers. You will also be responsible for troubleshooting and diagnosing equipment issues, as well as performing hardware decommissions for simple changes and refreshes following standard operating procedures.

About the Role

This is an exciting opportunity to work with a world-class cloud provider and be part of a team that is dedicated to delivering exceptional service to our customers. As a Data Center Technician, you will have the opportunity to deepen your understanding of data center standard processes and procedures, develop your mentoring skills, and accelerate your career growth.

Responsibilities

  • Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the data center facilities.
  • Embody our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
  • Proven experience supporting IT equipment or related technology.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.

Preferred Qualifications

  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Benefits

  • Industry-leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.