Workplace Services Manager

hace 2 meses

Barcelona, Barcelona, España Caldic A tiempo completo
Job Title: Workplace Services Manager

Reporting to the Director of IT Operations, the Workplace Services Manager will be a strategic business and technology leader responsible for managing, monitoring, and coordinating the maintenance and support of Caldic's workplace technology solutions, service, and support models. The role will focus on driving compliance and optimization aimed at providing optimal performance to business users across Caldic globally.

Key Responsibilities:
  • Manage and oversee the delivery of IT services related to end-user devices, applications, and support.
  • Lead the transition of Workplace Services management to a Managed Service Partner, focusing on contract/vendor management and service delivery.
  • Oversee the deployment, configuration, and maintenance of end-user devices, including desktops, laptops, tablets, smartphones, printers, and other peripherals.
  • Ensure compliance with licensing agreements and software policies for installed software applications.
  • Manage the IT infrastructure that supports workplace services, including networks, servers, storage systems, and cloud services, to ensure reliability, performance, and security.
  • Collaborate with the ICS team to implement and enforce security measures to protect IT assets, data, and systems from cyber threats, viruses, malware, and unauthorized access.
  • Manage user accounts, permissions, and access rights to IT resources, ensuring appropriate levels of access based on roles and responsibilities.
  • Lead the procurement of IT hardware, software, and services, negotiating contracts with vendors, and evaluating vendor performance to ensure quality and cost-effectiveness.
  • Develop and implement IT policies, procedures, and best practices related to IT workplace services, user guidelines, data protection, and IT asset management.
  • Manage collaboration platforms, communication tools, and productivity applications used by employees for efficient teamwork, virtual meetings, document sharing, and knowledge management.
  • Organize training programs, workshops, and documentation to enhance IT skills and knowledge among employees, promoting continuous learning and development in IT-related areas.
  • Monitor the performance of IT workplace services, analyzing metrics, and generating reports to evaluate service levels, identify areas for improvement, and make data-driven decisions.

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