Training Manager for Europe South and America

hace 2 meses


Madrid, Madrid, España Alcatel-Lucent Enterprise A tiempo completo

**Regional Training Manager for Europe South and America**

Alcatel-Lucent Enterprise (ALE) is seeking a highly skilled Training Manager to lead the coordination of training activities in Europe South, North America, and South America. The ideal candidate will work closely with partners and customers to plan and schedule trainings based on market demand and assign trainers to various courses.

**Key Responsibilities:**

  • Develop and implement a comprehensive training strategy that aligns with ALE's sales and local/regional strategies, communicating key information to customers and internal stakeholders.
  • Ensure the quality and quantity of training delivery in the region, working closely with the central team to relay information and coordinate logistics.
  • Collaborate with the Region management to define a forecast template and implement a forecast process that meets regional needs.
  • Work closely with the Channel Sales Manager to ensure the accreditation of business partners and support sales activities by ensuring the readiness of business partners and customers on the Alcatel-Lucent Enterprise portfolio.
  • Manage relationships with training partners, ensuring they understand the processes for delivering best-in-class training, including lab locations, scheduling constraints, and trainer readiness.
  • Organize and validate contract reviews with partners, animate the training partners network, and manage customer satisfaction indicators.
  • Responsible for quotations of TP student kits/equipment and manage relationships with training suppliers.
  • Ensure end-to-end project management of advanced training offers and relay requests for extra or specific discounts to sales.
  • Pilot the Level 1 Education Customer Support agents and monitor financial and activity results in the region.
  • Act as the escalation manager of Education in the region.

**Qualifications:**

  • Master the customer relationship and customer-facing skills, with strong commercial negotiation skills and adaptability to work in a multinational environment.
  • Fluent written and spoken Spanish, English, and German would be a great bonus.


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