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CRM Operations Lead
hace 2 meses
About Storio Group
We're a dynamic e-commerce company looking for a skilled CRM Operations Lead to join our team. As a key member of our CRM team, you'll play a crucial role in driving repeat and customer lifetime value for our 7+ million customers across Europe.
Key Responsibilities
- Lead a team of 6 CRM specialists to execute on promotional planning, increasing customer repeat, loyalty, and lifetime value.
- Collaborate with the CRM Tech team on tool migration and process alignment.
- Develop operational processes to enhance team efficiency and effectiveness.
- Own quarterly forecasting and monitor ongoing performance.
- Define key channel and customer KPIs for reporting and own weekly/monthly performance reporting.
- Grow and protect the mailable base, nurturing growth for the channel and customers.
- Own deliverability monitoring and reporting.
Requirements
- 6+ years of CRM experience in e-commerce.
- Solid people management experience.
- Strong collaboration and communication skills.
- Commercial acumen and performance-driven mindset.
- Problem-solving and analytical skills.
- Strong project management skills, managing multiple projects across departments.
- Experience with premium CRM tools like Adobe Campaign, Salesforce, or Hubspot.
- Excellent written and verbal English skills.
What We Offer
- A warm and inclusive company culture with social events and a diverse team.
- A generous annual leave policy, remote working options, and a hybrid working model.
Equal Opportunities Statement
We're committed to promoting equal opportunities in employment, regardless of age, disability, or other protected characteristics.
Sponsorship
We cannot offer sponsorship for this role, so please only apply if you have the right to work without sponsorship.
