Crm Operations Lead

hace 4 semanas

Barcelona, Barcelona, España Storio Group A tiempo completo
About Us

We are Storio Group, a dynamic e-commerce company seeking a skilled CRM Operations Lead to join our team. As a key member of our CRM team, you will play a crucial role in driving repeat and customer lifetime value for our 7+ million customers across Europe.

Job Summary

We are looking for a seasoned CRM professional with people and project management experience to lead our CRM team. As our CRM Operations Lead, you will be responsible for executing on the CRM promotional calendar, collaborating with your peers, and driving business growth.

Key Responsibilities
  • Lead a team of 6 CRM specialists to execute on promotional planning for newsletters and increase customer repeat, loyalty, and lifetime value.
  • Closely collaborate with the CRM Tech team on CRM tool migration and process alignment.
  • Lay foundations of operational processes to increase team efficiency and effectiveness.
  • Own quarterly forecasting and monitor ongoing performance throughout the quarter.
  • Define main channel and customer KPIs to report on and own weekly and monthly performance reporting.
  • Grow, protect, and develop the mailable base to nurture growth for the channel and customers.
  • Own deliverability monitoring and reporting.
  • Closely collaborate on high-impact projects with internal and external departments.
Requirements
  • 6+ years of experience in CRM in an e-commerce environment.
  • Solid people management experience.
  • Strong collaboration and communication skills.
  • Commercial eye and performance-driven.
  • Problem-solving and analytical skills.
  • Strong project management skills, effectively managing multiple projects across departments.
  • Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, or Hubspot.
  • Excellent written and verbal skills in English.
What We Offer

We understand the importance of work-life balance and offer a generous annual leave policy, remote working policy, and a versatile hybrid working model. Our company culture is warm and inclusive, with social events throughout the year and a diverse team.

We are committed to promoting equal opportunities in employment and welcome applications from diverse candidates. If you have a disability or special need, please let us know ahead of time so we can accommodate your needs.

We are unable to offer sponsorship for this role, so please only apply if you have the right to work without the need for sponsorship.

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