IT Support Specialist

hace 6 días

Madrid, Madrid, España Hcltech A tiempo completo

About the Role

We are seeking a highly skilled IT Support Specialist to join our team at HCLTech. As an IT Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Welcome and greet customers into the Tech Lounge and provide best-in-class customer service experience and support.
  • Diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
  • Work with the Tech Lounge team to ensure scheduling and calendar is at a steady run rate.
  • Provide customers with training and advice on database-related technologies and updates during service visits.
  • Diagnose and resolve IT issues onsite or remotely for customers with appointments or walk-ins at the Tech Lounge.
  • Educate and share with customers on new technology and processes to enhance technology adaptation.
  • Utilize Service Now to record and track all incidents related to service calls and appointments.

Requirements

  • Strong people skills and a knack for problem-solving.
  • Excellent communication skills, both written and spoken.
  • Excellent time management skills and the ability to make decisions quickly.
  • Previous experience supporting investment banking/financial environment is an advantage.
  • Knowledge of financial applications and MS Office suite of products.
  • Experience in customer service/support, client services, production support, or technical support roles.
  • Working knowledge of Microsoft products such as O365, Teams, Windows OS 10.
  • Working knowledge of Windows OS 10, Apple Mac, and mobile devices (Apple, Android).
  • Strong technical skills related to desktop, mobile, and End User compute environment.

About HCLTech

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, and Cloud. Our people are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

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