Working Supervisor
hace 1 semana
Are you a motivated and organized individual looking to take your career to the next level? We're seeking a talented Working Supervisor to join our team in Barcelona. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our clients.
Key Responsibilities:- Monitor and report team performance, identifying areas for improvement and implementing corrective actions
- Organize weekly meetings to provide feedback on team performance and communicate new procedures and changes
- Track and manage agent training and development, ensuring technical and communication skills are up to date
- Ensure processes and procedures are up to date and adhered to, taking on additional responsibilities as needed
- Provide support in critical situations, including case escalations, emergencies, and customer complaints
- Bilingual in Dutch and English, with excellent communication skills
- 3+ years of experience in operations management, preferably in a customer-facing role
- Proven ability to operate revenue-growing operations and adapt to fast-changing environments
- Ability to define clear operational plans and prioritize tasks effectively
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A competitive salary and benefits package
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a strong work ethic, we'd love to hear from you.
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Working Supervisor
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Working Supervisor
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