Senior Digital Customer Engagement Manager

hace 1 mes

Barcelona, Barcelona, España SAP A tiempo completo

About the Role

We are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of our S / 4HANA Private Cloud solution by customers.

Key Responsibilities

  1. Drive sales to delivery handover and customer onboarding, covering all technical and project aspects.
  2. Support tickets handling, bridging customer queries and requirements from technical operations team.
  3. Ensure periodic service reviews to track the service quality across a range of customers.
  4. Orchestrate the overall service delivery according to agreed SLAs and KPIs.
  5. Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
  6. Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.
  7. Support de-escalations of critical customer situations & reviews SLA service credit cases.
  8. Contribute to customer Go-Lives, Release Upgrade and maintenance activities.
  9. Execute and support problem management and continuous improvement.
  10. Support customer satisfaction surveys & commercial change requests.
  11. Contribute to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.

Requirements

  1. Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer facing / supporting role (IT services in Cloud environment, consulting, IT BASIS support).
  2. Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
  3. Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS / DB migration SAP release upgrades and infrastructure updates for cloud customers.
  4. Technical and application expertise for different cloud solutions (S / 4HANA or another private cloud)
  5. Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.
  6. Excellent customer focus / Networking / Relationship Building / Results-driven / Self-organized / Decision making skills.
  7. Experienced in working with cross-cultural and cross-functional teams or individuals.

About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

At SAP, we build breakthroughs, together. We believe in unleashing all talent and creating a better and more equitable world. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerAt SAP, we're committed to helping our customers succeed in the digital age. As a Senior Digital Customer Engagement Manager, you'll play a critical role in ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key Responsibilities:Drive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerAt SAP, we're committed to helping our customers succeed in the digital age. As a Senior Digital Customer Engagement Manager, you'll play a critical role in ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key Responsibilities:Drive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 1 semana

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences through innovative digital solutions.Key Responsibilities:Drive sales to delivery...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerSAP is seeking a highly skilled Senior Digital Customer Engagement Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Drive sales to delivery handovers...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerSAP is seeking a highly skilled Senior Digital Customer Engagement Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Drive sales to delivery handovers...

  • Senior Digital Customer Engagement Manager

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities* Drive sales to delivery handovers and customer onboarding, covering...

  • Senior Digital Customer Engagement Manager

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe're seeking a Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you'll be responsible for delivering exceptional customer experiences through innovative digital solutions.Key Responsibilities:Drive sales to delivery handover and customer onboarding, covering all technical and...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective customer engagement.Key ResponsibilitiesDrive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective customer engagement.Key ResponsibilitiesDrive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences across our SAP Cloud solutions.Key Responsibilities:Drive sales to delivery handover and customer onboarding, covering all...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 3 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe're looking for a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences across our European customer base.Key ResponsibilitiesDrive sales to delivery handover and customer onboarding, covering all...

  • Senior Manager, Customer Engagement Technologies

    hace 2 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    About GaldermaGalderma is a leading dermatology company with a rich legacy and a commitment to innovation. With a presence in over 90 countries, we deliver a portfolio of premium brands and services that cater to the diverse needs of consumers and patients.Our mission is to advance dermatology for every skin story, and we're dedicated to empowering our...

  • Senior Manager, Customer Engagement Technologies

    hace 2 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    About GaldermaGalderma is a leading dermatology company with a rich legacy and a commitment to innovation. With a presence in over 90 countries, we deliver a portfolio of premium brands and services that cater to the diverse needs of consumers and patients.Our mission is to advance dermatology for every skin story, and we're dedicated to empowering our...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of our S/4HANA Private Cloud solution by customers.Your primary responsibility will be to drive sales to delivery...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of our S/4HANA Private Cloud solution by customers.Your primary responsibility will be to drive sales to delivery...

  • Senior Digital Customer Engagement Manager

    hace 1 semana

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Drive sales to delivery handovers and customer onboarding, covering...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key ResponsibilitiesDrive sales to delivery...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key ResponsibilitiesDrive sales to delivery...