Commercial Sales Executive

hace 4 semanas

Alcobendas, Madrid, España Zendesk A tiempo completo
Drive Growth and Success with Zendesk

About the Role:

We're seeking a highly motivated and experienced Account Executive to join our team at Zendesk. As a key member of our sales team, you will be responsible for driving top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.

Key Responsibilities:

  • Develop and execute sales strategies to acquire new customers and expand existing relationships.
  • Manage and nurture customer relationships to ensure maximum satisfaction and retention.
  • Identify and pursue opportunities to cross-sell additional products and services to existing customers.
  • Utilize data insights and customer intent to effectively prospect new clients and enhance retention strategies.
  • Convey the benefits of Zendesk products to customers and ensure alignment with their business objectives.
  • Lead complex sales cycles and articulate compelling business cases to secure customer satisfaction and product expansion.
  • Develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
  • Establish and maintain executive sponsorship and build relationships with decision-makers and champions.

What We're Looking For:

  • BA/BS degree or equivalent experience required.
  • At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
  • Experience in managing and expanding customer relationships at various levels.
  • Exceptional presentation, negotiation, and deal closing skills.
  • Experience selling to VP and C-level executives both in person and using remote technology.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Strong knowledge of industry trends and the ability to build relationships with key decision makers.
  • Experience creating and leveraging territory and account plans.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
  • Ability to travel as necessary.

About Zendesk:

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

At Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

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