Senior Clienteling Manager
hace 6 días
The Senior Clienteling Manager is a key position within our Private Client Services team, responsible for driving the coordination and execution of our Private Client strategy. This role requires a unique blend of brand ambassadorship and organizational management skills, with a focus on building relationships with high-net-worth individuals and driving sales objectives.
Key Responsibilities- Relationship Building: Develop and maintain relationships with high-net-worth clients, creating a clienteling mindset and culture within the Private Client Services team.
- Personal Shopper Service Strategy: Develop and implement a Personal Shopper service strategy, working closely with Retail and the brand Referral program to acquire and engage high-net-worth individuals for our Private Client Services.
- Event Planning: Collaborate with the PCS Director to plan and execute events and activities that acquire new clients and lead the PCS events manager in executing events at the required level and standard.
- Business Development: Identify and build relationships with 3rd parties, such as institutions, corporate entities, private clubs, associations, and international expat communities, to target members and high-net-worth individuals as potential clients.
- Revenue Growth: Define and explore new business and incremental revenue opportunities.
- Collaboration: Develop strong collaboration with Retail, Marketing/GKE, Hospitality, Business Analysts, and other stakeholders.
- Experience: Previous experience working closely with high-net-worth clients, a strong network of high-net-worth clients, and experience in a sales role with high-net-worth clients.
- Skills: Strong communication skills, fluent in Spanish and English, and experience working in a luxury retail or hospitality environment.
The Bicester Collection is a leading luxury retail company, committed to attracting and retaining the best talent. We foster an open culture that supports our people to thrive and creates a sense of belonging. Working with us means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.
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