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Travel Agent
hace 2 meses
About Exoticca Travel Co
Exoticca Travel Co is a dynamic and innovative travel company that specializes in providing exceptional travel experiences to our clients. Our mission is to deliver unparalleled service and support to our customers, while continuously striving for excellence in the travel industry.
Job Summary
We are seeking a highly skilled and experienced Flight Operations Specialist to join our team. As a key member of our Flight Operations team, you will be responsible for providing exceptional support to our travel operations teams, handling daily tasks, and ensuring seamless execution of flights, cancellations, and refunds.
Key Responsibilities
- Handle and support Travel Operations tasks, including flights changes, cancellations, and refunds
- Manage, escalate, and follow-up of GDS issues and cases
- Deal with negotiated rates and advanced refunds in GDS
- Work directly with our land suppliers for pre- and post-bookings
- Communicate effectively with our teams and suppliers
Requirements
- Fluent communication in English (additional language like French/Spanish are considered)
- Strong knowledge of Amadeus/GDS
- Proven experience dealing with negotiate fares and commissions in GDS
- Ability to plan, multi-task, and manage time effectively
- Minimum of 2 years experience in Customer Support in the Travel industry, preferably including flights
What We Offer
- Competitive compensation package in line with job responsibilities and experience
- Flexible compensation management for diet, transportation, private health insurance with Cobee
- Hybrid/remote work model, with offices in the heart of Barcelona
- Permanent contract from the start
- Travel packages at reduced prices
- Referral bonus
- Unlimited coffee, team lunches, English lessons, bi-annual company parties
About Us
Exoticca Travel Co is an equal opportunity employer, committed to diversity and inclusiveness. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.