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Air Gateway Manager
hace 2 meses
This position is with Mygwork, an inclusive employer and a member of the LGBTQ+ business community.
Please do not contact the recruiter directly.
Job SummaryThe EU Air Ground Operations Team is seeking a highly skilled and motivated candidate to manage our 3P Air ground operations, contributing to delivery experience and speed.
Key Responsibilities- Manage day-to-day relationship with 3P partners, ensuring the 3P management, in terms of operation performance, quality, security and customer satisfaction.
- Optimize capacity in a consistent way looking for innovative solutions.
- Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with 3P partners to balance labor.
- Monitor the ramp handling process performance (if applicable).
- Proactively monitor all operational activity to identify, address, and prevent potential disruptions.
- Problem-solve for closing gaps between performance and goals.
- Collaborate with ACES/Quality teams to develop, manage and grow the Air operations quality management and continuous improvement programs.
- Generate and understand performance metrics to drive business results.
- Proactively identify and lead process improvement initiatives and lean tools.
- Partner with internal business partners including air carrier management, safety, security, technology, legal and training.
- Communicate effectively with both external (Service Providers) and internal (Safety, Finance, Technology, Legal, HR) customers.
- Navigating through ambiguity, managing and coordinating multiple project assignments simultaneously in a fast-paced, deadline-driven environment, accepting ownership and accountability of the process and delivering on commitments.
- Bachelor's degree in business, operations management, engineering, aviation or related field.
- 3+ years of operations management, transportation, or related experience.
- Must hold a valid passport and be willing to travel. Domestic and International travel required up to 25% of the time.
- Master's degree or foreign equivalency in Business Administration, Engineering, or Operations Management or related field.
- Experience in the airline ground or flight operations, or air freight industry is a plus.
- Developing or managing complex logistical processes.
- Must be an Italian and/or French speaking candidate, plus fluent English speaker.
