Air Gateway Operations Manager

hace 2 semanas


Madrid, Madrid, España Amazon A tiempo completo
Job Summary

The Air Gateway Manager will be responsible for managing third-party ground handling agents, identifying, designing, developing, and executing new processes, goals, and solutions that increase delivery efficiency, reduce errors, decrease costs, and improve air ground operations.

Key Responsibilities

• Manage day-to-day relationships with 3P partners.
• Ensure 3P management in terms of operation performance, quality, security, and customer satisfaction.
• Optimize capacity consistently by looking for innovative solutions.
• Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with 3P partners to balance labor.
• Monitor the ramp handling process performance (if applicable).
• Proactively monitor all operational activity to identify, address, and prevent potential disruptions.
• Problem-solve for closing gaps between performance and goals.
• Collaborate with ACES/Quality teams to develop, manage, and grow the Air operations quality management and continuous improvement programs.
• Generate and understand performance metrics to drive business results.
• Proactively identify and lead process improvement initiatives and lean tools.
• Partner with internal business partners including air carrier management, safety, security, technology, legal, and training.
• Communicate effectively with both external (Service Providers) and internal (Safety, Finance, Technology, Legal, HR) customers.

Requirements

• Problem-solving skills and ability to use analytical tools is required, with analytic experience in transportation, flight, and ground operations.
• Must be highly proficient in written and oral communications and be able to produce concise, relevant, strategically driven documents and presentations to leaders.
• Must have the ability to manage and execute multiple priorities in a timely manner across multiple projects.
• Must demonstrate the ability to influence internal and external organizations to achieve corporate goals, including the ability to influence and manage upward as necessary.

What We Offer

The Air Gateway Manager will have the opportunity to work with a highly skilled and motivated team, contributing to delivery experience and speed. The role requires strong communication with managers, peers, and team members, both within their immediate department, as well as with other departments and business partners to drive effective solutions to complex challenges.

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